2nd Face Tattoo & Body Piercing · Bucharest
Terms and conditions.
Rules regarding website use, appointments, tattoo and piercing services, payments, vouchers, and customer rights.
Answer First
What does this document regulate?
These terms establish the general rules for using the website www.2ndface.info and for the relationship between clients and 2NDFACE ART GALLERY SRL, the operator of the 2nd Face Tattoo & Body Piercing studio. The document applies to appointment requests, tattoo and piercing services, deposits, vouchers, online products, communication, and complaints. Special conditions communicated for a procedure or order apply together with this document.
Legal contents
Quick navigation.
1. Operator
2NDFACE ART GALLERY SRL.
The website www.2ndface.info and the 2nd Face Tattoo & Body Piercing studio are operated by 2NDFACE ART GALLERY SRL.
Work location: I.C. Brătianu Boulevard 29–33, COCOR Store, basement, Sector 3, Bucharest, Unirii Square area.
Definitions
In this document, “Salon” means 2nd Face Tattoo & Body Piercing, operated by 2NDFACE ART GALLERY SRL; “Website” means www.2ndface.info; “Client” is the person requesting information, making an appointment, purchasing a product, voucher or deposit, or benefiting from a service.
Conditions for tattoos
Tattoos are performed only on persons who have reached 18 years of age, with a valid identity document. The studio does not perform tattoos on persons under 18 years, even with parental or guardian consent.
The client communicates relevant information regarding their condition, treatments, allergies, dermatological conditions or other situations that may influence the procedure. Studio staff do not make medical diagnoses.
Conditions for piercing
The procedure is performed after evaluating anatomy, choosing the position, and selecting the appropriate jewellery. The studio may refuse a position if anatomy, area condition, or safety conditions do not permit the procedure.
For most piercings, the minimum age is 16 years with an identity document. Earlobe piercing can be performed on persons between 10 and 16 years only in the presence of a parent or legal guardian.
See Piercing prices and services and piercing FAQ.
Refusal or postponement of procedure
The studio may refuse or postpone the procedure when there are objective reasons regarding safety, legality, anatomy, hygiene, or the client’s capacity to give informed consent.
Reasons may include lack of identity document, inappropriate age, intoxication, substance use, aggressive behaviour, irritated or infected area, symptoms requiring medical evaluation, technical impossibility, or failure to comply with regulations.
Client obligations
The client provides truthful information, presents necessary documents, respects the appointment time, does not attend under the influence of alcohol or substances, and does not conceal relevant situations for the procedure.
The client approves the design, position, and size, respects hygiene and behaviour rules, follows aftercare recommendations, and contacts the studio if problems or questions arise.
Studio obligations
The studio provides clear information about the service, price, conditions, general risks, aftercare, and appointment.
Procedures are performed by designated personnel, respecting internal hygiene rules, professional conditions, and applicable legal limits.
Results and healing
Tattooing and piercing are procedures performed on the human body. Results and healing vary depending on anatomy, skin, individual reaction, lifestyle, exposure, and care.
Portfolio photos show real works but do not guarantee identical results. Colours, contrast, and healed appearance may vary.
Aftercare
The client receives aftercare recommendations. Following them is important for healing and reducing risks associated with contamination, friction, exposure, or trauma.
General instructions on the website do not replace individual recommendations or medical evaluation.
See the guide about piercing cleaning and Tattoo FAQ.
Gift vouchers
The voucher can be used for the services mentioned on it and within the validity period stated. According to current commercial policy, the voucher is valid for 3 months from issue unless another term is indicated.
Booking based on the voucher is mandatory. The voucher value is deducted from the eligible service price.
Online store and payments
Products, deposits, and online vouchers are purchased under the conditions displayed on the product page, cart, checkout, and separate online booking page.
An order is submitted after completing mandatory data and finalising indicated steps. Execution depends on payment confirmation, availability, and information verification.
Right of withdrawal
For distance contracts, the consumer benefits from the rights provided by applicable legislation, including the right of withdrawal when applicable.
The right may cease or be excepted in cases provided by law, including for services fully performed after prior express consent and confirmation of loss of the right, as well as for certain sealed products that cannot be returned for health or hygiene reasons after unsealing.
Intellectual property
Texts, photographs, graphic elements, visual identity, and original materials are protected by copyright and trademark legislation, as applicable.
Copying, republishing, distributing, modifying, or commercial use without consent is prohibited, except for uses permitted by law.
Liability
The studio is responsible for contractual and legal obligations. No clause excludes liability where limitation is prohibited by law.
The studio is not liable for consequences caused exclusively by false or omitted information, failure to follow instructions, third-party interventions, premature jewellery changes, trauma to the area, or unrecommended products.
Personal data and cookies
Data is processed for requests, bookings, orders, invoicing, communication, legal obligations, and security.
Details regarding data categories, legal bases, recipients, retention, and data subject rights must be presented in the Privacy Policy.
Complaints and ADR
The client is encouraged to first send the complaint directly to the studio via form, phone, or email. The complaint must include identification data, the service or order, date, situation, and requested solution.
The studio will analyse the complaint and respond within a reasonable time, depending on complexity and legal obligations.
Applicable law
This document is governed by Romanian law and directly applicable European acts.
The parties will attempt amicable resolution. If not possible, disputes will be settled by competent courts established by law.
Modification of terms
The studio may update terms for legislative, commercial, technical, or operational changes.
The updated version will be published on the site with the revision date. Changes will not retroactively affect rights and obligations already arisen, except as permitted or required by law.
Legal and commercial contact.
Operator: 2NDFACE ART GALLERY SRL
Salon: 2nd Face Tattoo & Body Piercing
Address: B-dul I.C. Brătianu 29–33, COCOR Store, basement, Sector 3, Bucharest
Phone and WhatsApp: 0724 669 330
E-mail: [email protected]
Legal FAQ
Frequently asked questions.
Do the terms apply to bookings via WhatsApp?
Yes. General terms apply regardless of channel, together with specific conditions communicated for the booking.
Is the deposit always non-refundable?
Yes. The deposit paid for booking an appointment is non-refundable. In case of appointment cancellation, rescheduling request, or no-show at the agreed date and time, the paid deposit is not refunded and is considered received for reserving the time slot.
Can the studio refuse a procedure?
Yes, for objective reasons regarding age, documents, anatomy, area condition, alcohol or substance consumption, behaviour, or safety.
Can I return a care product?
The right depends on the nature of the product and possible unsealing. The hygiene exception does not automatically apply to all cosmetic products.
How do I file a complaint?
Via the contact page or official email, indicating the service or order, date, situation, and requested solution.
Does care information replace a doctor?
No. The content is informative and does not replace medical diagnosis or evaluation.
